Order Management Specialist

Order Management Specialist

Job Summary

Responsible for order management function, communication with production scheduling teams, and daily customer interaction regarding order-related updates. Acts as liaison between internal and external departments to ensure accurate and timely fulfillment of orders.

Principle Duties

· Enters customer receipt and orders into computer system to initiate order fulfillment process.

· Manages purchase orders and any related paperwork for each specific order.

· Compile and file all relevant order documentation.

· Works with, and assigns, internal quality department and product development to qualify product for appropriate processing specification based on order requirements.

· Responds to customer order changes by entering information into system and communicating changes to appropriate internal departments and the customer in a timely manner.

· Notifies customers of order updates and general order information, along with providing tracking numbers and shipment documents.

· Coordinates order expediting process by communicating request to appropriate internal customers and reporting back to external customer regarding lead time status.

· Works with Account Manager and various internal departments to service and manage customer expectations.

· Works with internal quality department and product development to qualify product for appropriate processing specification.

· Responsible for pre-receiving fabric into the system, relaying information to internal and external customers

· Participates in team approach for continuous improvement.

· Performs other duties as assigned.

Qualifications

· Proficient in Microsoft applications, such as Excel, Word, Outlook, and Access.

· Proven interpersonal communications skills, including phone, oral and written skills.

· Typing skills of at least 60 words per minute.

· Understanding of the order fulfillment processes.

· Ability to follow detailed procedures accurately and consistently.

· Ability to handle multiple projects and tasks simultaneously in a fast-paced environment.

· Good performance and attendance history.

Details of Position

· Monday – Friday

· Shift: 8a-4p or 9a-5p

· Starting Rate: $16.00 – $19.00/hr

· Benefits available 1st of the month after 30 days of employment

· 401k enrollment available after 30 days of employment

Job Type: Full-time

Pay: $16.00 – $19.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • Day shift
  • Monday to Friday

Work Location: In person